MyRealm Vault

Grievance Redressal

Required by the Consumer Protection (E-Commerce) Rules, 2020. If something has gone wrong and ordinary support has not resolved it, this is the escalation.

How to raise a grievance

Write to the officer named below, from the email address on your account, describing what happened and what you would like done. Include any payment reference or share link involved.

What happens then

We acknowledge every grievance within 48 hours of receiving it.

We resolve it within 30 days, and tell you what we decided and why.

Where to write

Email
support@myrealm.online