Cancellation and Refunds

What you can cancel, when, and how quickly you get your money back.

Cancelling a subscription

You can cancel at any time from the billing page. Cancellation takes effect at the end of the billing period you have already paid for - you keep the plan until then, and are not charged again.

Your files are not deleted when you cancel. Your account returns to the free plan and its storage limit; uploads pause until you are within that limit, and nothing already stored is removed.

Refunds

If you are unhappy with a payment, write to support@myrealm.online within 7 days of it being taken and we will refund it in full.

Approved refunds are processed within 7 business days to the original payment method. How long it then takes to appear on your statement is up to your bank, and is usually a further three to five business days.

If we charged you in error - a duplicate payment, or a charge after a cancellation took effect - tell us and we will refund it whether or not the window above has passed.

What is not refundable

We do not refund a period you have already used, except in the circumstances described above.

We do not refund an account closed by us for uploading unlawful content.

How to ask

Email support@myrealm.online from the address on the account, with the date and amount of the payment. We reply within 48 hours.